We would be very happy, if there would be an option, that changes message-assignement-behavier, so that new messages are added to a ticket if the ticketnumber with # is in the subject, even if the sender is not already a owner or reciepient of this ticket.
i changed the sources in an earlier version of ostickets, because for us this leads to a lot of new tickets with mails, that belong to an existing ticket, but in the new version i dont understand the code and it is to complex to change it by myself unfortunatelly.
i know, that this is kind of a security-problem, but the propability, that someone will make use of it is very low, compared to the extra-work with transmitting messages to an existing ticket. i think this option would be useful for a lots of users!