We would be very happy, if there would be an option, that changes message-assignement-behavier, so that new messages are added to a ticket if the ticketnumber with # is in the subject, even if the sender is not already a owner or reciepient of this ticket.

i changed the sources in an earlier version of ostickets, because for us this leads to a lot of new tickets with mails, that belong to an existing ticket, but in the new version i dont understand the code and it is to complex to change it by myself unfortunatelly.

i know, that this is kind of a security-problem, but the propability, that someone will make use of it is very low, compared to the extra-work with transmitting messages to an existing ticket. i think this option would be useful for a lots of users!

Thank you for the suggestion. It has been asked for previously.

2 years later

yes, but it's unfortunatelly still unsolved and it helps nobody if you lock down tickets with headshot-notices, even if theyre 20 years old - if the problem is up to date - but man - this is your forum.. you're a free guy - do what you need to do..... but i am still waiting to get this fixed, as for the sort-problem aswell....
is there a way to pay for this fix? i am really interested in getting this fixed, so if there's another way than this forum, please let me know!

@Comfine

You will not get these changes from anyone in core as just like you said this is a security issue. We will not develop something that will intentionally open a security vulnerability. You will need to customize this yourself or contact a 3rd party to make these changes.

Cheers.

Write a Reply...