Business Hours

CraigMM

Hi,

Does anyone know how to add business hours to osTicket so the SLA will stop out of hours?

Cheers!

ntozier

This is not a feature in osTicket at this time.

You would have to have a working knowledge of PHP and edit the core files to achieve this.

andyadams

Hello, can you help? I need to add business hours to osTicket?

mb84uk

Go to Admin Panel | Manage | Schedules and either edit the default or create a new schedule with your desired hours of operation. It was the only feature keeping us from using OSTicket, now they have implemented that, we are really happy. The ticket time now only counts during the hours of operation.

KevinTheJedi

@andyadams

Please read the documentation:

https://docs.osticket.com/en/latest/Admin/Manage/Schedules.html

Cheers.