Help Topic Should Be Visible By Staff Member

AGP

During Ticket Submission there is client can able to select "Help Topic" but when staff member check ticket they are not able to see "Help Topic" they can only able to see "Departments" (But Department is not visible while customer submitting ticket"

Any body knows how can "Help Topic" Show to staff so they can best support to client according to "Help Topic"

If any one have a Idea Kindly Reply

Atul G Pandya

micro3d

I think this was discussed somewhere else on the forum, not sure where atm.

The problem is, is that the Help Topic is used as a routing tool to a department and not an actual category. The help topic ID isn't even stored when the ticket is created.

To add this functionality you would need to (rough):

Add helptopicID to ost_ticket table in DB

Edit class.ticket to add the new var in all the $sql statements

add get functions to look up the Help Topic name based on ID

Then add the html/php to spit it back out.

I plan on doing this mod, just don't know when.

masino_sinaga

Here is the real solution!

Hello everyone,

I am definitely agree with all of you about showing Help Topic in Staff Member and also about implementing 100% Help Topic saved in ticket table!!!

So please don't worry about that, because I have just created a MOD related to this topic today.

Please take a look at:

http://www.osticket.com/forums/showthread.php?t=2023(http://www.osticket.com/forums/showthread.php?t=2023)

Hope this is helpful for you.

Have a nice code, and enjoy!

Cheers!

Best regards,

Masino Sinaga