Restore custom change that allow agent email reply be email to ticket user

dpeevers

has anyone figured out how to restore the customization that allows an agent to reply to an os ticket email, and have the ticket user get an email alert of the agent's response.

There was a custom change for 1.10, but I cannot find the link to it, to try it in 1.12.

Search on the forums seems to not be working.

dpeevers

dpeevers
Nevermind I found the link: https://github.com/osTicket/osTicket/issues/2242#issuecomment-198043465Q

If anyone else wants email replies from agents, to be emailed to the ticket owner(user)
I tested it with 1.12 and it is working.

Cable

dpeevers
Hi dpeevers,

Could you please share the modified php file for 1.12?
Actually I tried but still have some bugs that I cannot fixed at this moment.
Really appreciate if you can share your file or give some hints for me to fix the code.
I have replied at the github and attached php file.
Link: https://github.com/osTicket/osTicket/issues/2242#issuecomment-198043465Q

Thanks a lot.