Currently ticket source has three options: email, phone, other. How do we add additional sources?
osTicket Version v1.10.1 Web Server Software Apache MySQL Version 10.2.24 PHP Version 7.1.30
This comes up about once a year or so.
Someone posted instructions not too long ago.
In short, you have to add entries in your database and then also modify include/class.ticket.php.
https://forum.osticket.com/d/94038-resolved-add-custom-ticket-source/14