Possible to rollback from 1.12.x to 1.10.x ?

plong0

We have been using 1.12 for a couple weeks now and really love some of the new features it introduces. Unfortunately our CSR staff have been getting frustrated with some things that do not appear to have an easy fix (ex. the 5 minute cache on ticket queue counts is driving them crazy). This is leading us to consider a rollback to the 1.10 branch.

I am wondering if there are any changes that would prevent a smooth rollback from the 1.12 branch to 1.10?

Thank you!

osTicket Version v1.12-3-ga117fd8 (a117fd8) - (we have a couple minor patches applied to a forked version)
Web Server Software Apache/2.2.15 (CentOS)
MySQL Version 10.2.19
PHP Version 7.0.33

RBGE

The database has changed between 1.10 and later versions, so you'd need to revert to a previous database to do this. This would include losing any additions since the backup was taken ?

The ideal solution would obviously be to sort the problems causing this request, but I'm guessing you've already attempted this(?)

ntozier

The only way to downgrade is to:

restore the DB from backup
restore the files to the previous version

plong0

Ok, thank you for clarifying that. Our tickets are quite active, so lots of fresh data since the update. Looks like it is eyes ahead on attempting to resolve any issues we have with 1.12.