Hello,
I created some custom queues, when i execute the search, the result not match with the result count.
How can solve that?
In the example, there are just 8 records and the search result is distinct
please, someone can help me?
Osticket Inf:
osTicket Version v1.12 (a076918)— Up to date
Web Server Software Apache/2.4.6 (CentOS) PHP/5.6.40
MySQL Version 5.5.56
We have experienced this issue as well - not just in saved custom queue, but in any search results.
Unfortunately I don't know of a solution, just wanted to add that you are not alone!
The "500 results" is a temporary patch to a way bigger problem for now (see here). If you see "500 results" then this is just a placeholder until we can improve the search mechanism. However the wrong count of "219" could be due to you not having access to all the tickets in that queue. They could belong to teams or departments that you don't have access to.
Cheers.
