osTicket Version: v1.12 (a076918)
Web Server Software: Apache/2.4.29 (Ubuntu)
MySQL Version: 5.7.26
PHP Version: 7.2.17-0ubuntu0.18.04.1
I am also getting a DB error after upgrading from 1.10 to 1.12
[SELECT COUNT(DISTINCT CASE WHEN A1.staff_id
IN (2) THEN A1.ticket_id
END) AS q17
, COUNT(DISTINCT CASE WHEN A1.staff_id
IN (2) THEN A1.ticket_id
END) AS q34
, COUNT(DISTINCT CASE WHEN THEN A1.ticket_id
END) AS q35
, COUNT(DISTINCT CASE WHEN THEN A1.ticket_id
END) AS q36
, COUNT(DISTINCT CASE WHEN A2.state
= 'open' THEN A1.ticket_id
END) AS q1
, COUNT(DISTINCT CASE WHEN A2.state
= 'open' AND A2.state
= 'open' AND A1.isanswered
= '0' THEN A1.ticket_id
END) AS q2
, COUNT(DISTINCT CASE WHEN (A1.team_id
IN (5) OR A1.staff_id
IN (2)) AND A2.state
= 'open' AND (A1.team_id
IN (5) OR A1.staff_id
IN (2)) AND A2.state
= 'open' AND A1.staff_id
IN (2) THEN A1.ticket_id
END) AS q6
, COUNT(DISTINCT CASE WHEN A2.state
= 'closed' AND A2.state
= 'closed' AND A1.closed
BETWEEN '2019-05-25 00:00:00' AND '2019-05-25 23:59:59' THEN A1.ticket_id
END) AS q9
, COUNT(DISTINCT CASE WHEN A2.state
= 'open' AND A2.state
= 'open' AND A1.isanswered
= '1' THEN A1.ticket_id
END) AS q3
, COUNT(DISTINCT CASE WHEN (A1.team_id
IN (5) OR A1.staff_id
IN (2)) AND A2.state
= 'open' AND (A1.team_id
IN (5) OR A1.staff_id
IN (2)) AND A2.state
= 'open' AND NOT A1.staff_id
IN (2) THEN A1.ticket_id
END) AS q7
, COUNT(DISTINCT CASE WHEN A2.state
= 'closed' AND A2.state
= 'closed' AND A1.closed
BETWEEN '2019-05-24 00:00:00' AND '2019-05-24 23:59:59' THEN A1.ticket_id
END) AS q10
, COUNT(DISTINCT CASE WHEN A2.state
= 'open' AND A2.state
= 'open' AND A1.isoverdue
= '1' THEN A1.ticket_id
END) AS q4
, COUNT(DISTINCT CASE WHEN (A1.team_id
IN (5) OR A1.staff_id
IN (2)) AND A2.state
= 'open' THEN A1.ticket_id
END) AS q5
, COUNT(DISTINCT CASE WHEN A2.state
= 'closed' AND A2.state
= 'closed' AND A1.closed
BETWEEN '2019-05-20 00:00:00' AND '2019-05-26 23:59:59' THEN A1.ticket_id
END) AS q11
, COUNT(DISTINCT CASE WHEN A2.state
= 'closed' THEN A1.ticket_id
END) AS q8
, COUNT(DISTINCT CASE WHEN A2.state
= 'closed' AND A2.state
= 'closed' AND A1.closed
BETWEEN '2019-05-01 00:00:00' AND '2019-05-31 23:59:59' THEN A1.ticket_id
END) AS q12
, COUNT(DISTINCT CASE WHEN A2.state
= 'closed' AND A2.state
= 'closed' AND A1.closed
BETWEEN '2019-04-01 00:00:00' AND '2019-06-30 23:59:59' THEN A1.ticket_id
END) AS q13
, COUNT(DISTINCT CASE WHEN A2.state
= 'closed' AND A2.state
= 'closed' AND A1.closed
BETWEEN '2019-01-01 00:00:00' AND '2019-12-31 23:59:59' THEN A1.ticket_id
END) AS q14
FROM ost_ticket
A1 JOIN ost_ticket_status
A2 ON (A1.status_id
= A2.id
) LEFT JOIN ost_thread
A3 ON (A3.object_type
= 'T' AND A1.ticket_id
= A3.object_id
) LEFT JOIN ost_thread_referral
A4 ON (A3.id
= A4.thread_id
) LEFT JOIN ost_staff
A5 ON (A4.object_type
= 'S' AND A4.object_id
= A5.staff_id
) LEFT JOIN ost_team
A6 ON (A4.object_type
= 'E' AND A4.object_id
= A6.team_id
) LEFT JOIN ost_department
A7 ON (A4.object_type
= 'D' AND A4.object_id
= A7.id
) WHERE (A2.state
= 'open' AND (A1.staff_id
= 2 OR A5.staff_id
= 2 OR A1.team_id
IN (5) OR A6.team_id
IN (5))) OR A1.dept_id
IN (1) OR A7.id
IN (1)]
You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'THEN A1.ticket_id
END) AS q35
, COUNT(DISTINCT CASE WHEN THEN A1.ticket_id
' at line 1<br /> <br />
---- Backtrace ----<br />
#0 (root)/include/mysqli.php(199): osTicket->logDBError('DB Error #1064', '[SELECT COUNT(D...')<br />
#1 (root)/include/class.orm.php(3455): db_query('SELECT COUNT(DI...', true, true)<br />
#2 (root)/include/class.orm.php(3502): MySqlExecutor->execute()<br />
#3 (root)/include/class.orm.php(2085): MySqlExecutor->getArray()<br />
#4 (root)/include/class.orm.php(2035): HashArrayIterator->{closure}()<br />
#5 (root)/include/class.orm.php(2014): CallbackSimpleIterator->next()<br />
#6 (root)/include/class.orm.php(2023): CallbackSimpleIterator->rewind()<br />
#7 (root)/include/class.orm.php(1695): CallbackSimpleIterator->valid()<br />
#8 (root)/include/class.orm.php(1705): CachedResultSet->fillTo(9223372036854775807)<br />
#9 (root)/include/class.orm.php(1328): CachedResultSet->asArray()<br />
#10 (root)/include/class.orm.php(1351): QuerySet->all()<br />
#11 (root)/include/class.search.php(925): QuerySet->one()<br />
#12 (root)/scp/autocron.php(51): SavedQueue::counts(Object(StaffSession), false)<br />
#13 {main}