Can you look at the ost_email_template table in the database?
ticket.autoreply specifically.
I think that the %7B and %7D might be wrong as I do not see them in my template.
My entry for that looks like this:
<span style="color:rgb(127, 127, 127);font-family:Georgia;font-size:28pt;font-weight:normal">We Hear You</span><img style="margin:0px 0px 10px 10px;width:96px;float:right" alt="osTicket Logo (kangaroo)" src="cid:6fe1efdea357534d238b86e7860a7c5a" height="96" width="96" /> <br /> <br /> <strong>Dear %{ticket.name.first},</strong> <br /> <br /> A request for support has been created and assigned ticket <a href="%{ticket.client_link}">#%{ticket.number}</a> with the following automatic reply <br /> <br /> Topic: <strong>%{ticket.topic.name}</strong> <br /> Subject: <strong>%{ticket.subject}</strong> <br /> <br /> %{response} <br /> <br /> <div style="color:rgb(127, 127, 127)">Your %{company.name} Team,<br /> %{signature}</div> <hr /> <div style="text-align:center;color:rgb(127, 127, 127);font-size:small"><em>We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or <a href="%{ticket.client_link}"><span style="color:rgb(84, 141, 212)">login to your account</span></a> for a complete archive of all your support requests and responses.</em></div> <div style="text-align:center"> <a href="http://osticket.com/"><img style="width:126px" alt="Powered by osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="126" width="126" /></a> </div>
In osTicket (source view) it looks like:
<span style="color:rgb(127, 127, 127);font-family:Georgia;font-size:28pt;font-weight:normal">We Hear You</span><img style="margin:0px 0px 10px 10px;width:96px;float:right" alt="osTicket Logo (kangaroo)" src="/file.php?key=6fe1efdea357534d238b86e7860a7c5a&expires=1558137600&signature=6ccee96ddf367c1ec28ad1a7f20257cec029fbf8" data-cid="6fe1efdea357534d238b86e7860a7c5a" height="54" width="96"> <br> <br> <strong>Dear %{ticket.name.first},</strong> <br> <br> A request for support has been created and assigned ticket <a href="%{ticket.client_link}">#%{ticket.number}</a> with the following automatic reply <br> <br> Topic: <strong>%{ticket.topic.name}</strong> <br> Subject: <strong>%{ticket.subject}</strong> <br> <br> %{response} <br> <br> Your %{company.name} Team,<br> %{signature}<br>
<hr> <em>We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or <a href="%{ticket.client_link}"><span style="color:rgb(84, 141, 212)">login to your account</span></a> for a complete archive of all your support requests and responses.</em><br><a href="http://osticket.com/"><img style="width:126px" alt="Powered by osTicket" src="/file.php?key=b56944cb4722cc5cda9d1e23a3ea7fbc&expires=1558137600&signature=e052f441ff4173231a50ab10fb2d07cd5c180c58" data-cid="b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" width="126"></a> <br>
If it looks different than that in the database then you can edit the db entry and fix it.