Tried creating a new Stock template set.
Copied the stock auto response which looks like this...
<h3><strong>Dear %{recipient.name.first},</strong></h3>
A request for support has been created and assigned #%{ticket.number}.
A representative will follow-up with you as soon as possible. You can
<a href="%{recipient.ticket_link}">view this ticket's progress
online
</a>.
<br><br>
<br>
Your %{company.name} Team,
<br>
%{signature}
<br>
<hr>
<em>If you
wish to provide additional comments or information regarding the issue,
please reply to this email or
<a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);">login to your account</span></a> for
a complete archive of your support requests.
</em>
Copied it to my current template set, it saves, but as soon as i refresh the page it looks like this again....
<h3><strong>Dear %{recipient.name.first},</strong></h3> A request for support has been created and assigned #%{ticket.number}. A representative will follow-up with you as soon as possible. You can <a href="%%7Brecipient.ticket_link%7D">view this ticket's progress online </a>. <br><br> <br> Your %{company.name} Team, <br> %{signature} <br>
<hr> <em>If you wish to provide additional comments or information regarding the issue, please reply to this email or <a href="%%7Brecipient.ticket_link%7D"><span style="color:rgb(84, 141, 212)">login to your account</span></a> for a complete archive of your support requests. </em>