Wondering if anyone would be able to help with this.
Currently we us osTicket and have a series of noc dashboards for the business . We are looking to incorporate smashing dashboard as well and have it display things like number of tickets open, number of tickets responded to and maybe overdue tickets and if possible say a week's worth of the number of how many tickets each agent has closed, basically all the information currently displayed but displayed onto a large TV in the office.
Has anyone had any experience doing this type of thing with a real time extraction of that data to a dashboard?
Any help would be appreciated
Thanks