Hi!!!
How i can add a new item in the "ticket source", i just see "phone, email and other".
Thanks!
You would have to edit the database table to add another enum.
ntozier Thanks, i Understand, but i can't find the table, you know the name of this table?
The default would be: ost_ticket
The source column.
source
ntozier
I mean this item in a "new ticket section".
The table ost_ticket, just save information about of my tickets created, but isn't the source.
rubhen28
I see the enum filed, but it is correct.
In the web page thouse item can't to be viewer
Sorry i don't follow you.
Amm, i have just three options in the source ticket, but in the database exist other items, like API.
I want to add more options, but can't find where.
Your screen shot shows where. You have the cursor in the text box for it.
ntozier Yes, i added the new value, but in the web page these value is not available.
Look!
Here is added the new value "Whastapp"
Here is the section for a new ticket, but that option ("Whatsapp") Not appear.
It could be because you are using a language pack and it doesn't know how to translate them. It could be because there is no logic to display those types since you added them. I haven't done this in a really long time... so it's possible something changed.
Ammm, i modified two things.
1) The database enum 2) The class.ticket.php
I can see all optinos now.
Very welcome. Do you want to post your code alterations so other people can replicate this easier?
Sure!!!
Both lists must carry the same order
1) The database enum
2) Class.ticket.php
Thanks! I'll mark this as resolved and close the thread.
If you have another question, comment, etc. please feel free to start a new thread.
