Can't Fetch emails with cron job

ArtieZiff

Hi !

I can't get osTicket fetch emails using a cron job (although works with auto-cron).

"Error: IMAP Authentication cancelled x consecutive errors. Maximum of 5 allowed This could be connection issues related to the mail server. Next delayed login attempt in aprox. 10 minutes"

osTicket is installed on a Synology NAS. Installation details (from OST Dashboard) :
osTicket Version v1.10.1
Web Server Software Apache/2.2.34
MySQL Version 10.3.7
PHP Version 5.6.39

Cron job is done thru the Synology Task Scheduler (root user, command is /usr/local/bin/php56 /volume1/web/osticket/upload/api/cron.php). No error output when task is ran.

What am I missing here ?

Thank you

ntozier

You're version is woefully out of date. Generally the only time i see this is when the account being used to collect email fails... a lot. Are you sure that you are using the right username/password/email address/server/etc?

ArtieZiff

Well, yes, this version is quite old now, but it is the latest available in Synology Package Center, unfortunately.

As for the account settings, the auto-cron task works well so I would say the email settings are ok.

Could it be a php problem with upload/include/class.mailfetch.php or with a php extension ?

Thank you

ntozier

Aren't sure... and since I do not run that version in an identical environment I cannot test to find out. Since you are running a old version re-packaged by Synology maybe they can assist you.

you can also look through the release notes from that version to current to see if they fixed something that might be what you are experiencing.
https://github.com/osTicket/osTicket/releases