Email Piping does not work.: Page 2

Email Piping does not work.

red

looks like cPanel 11 is the issue for me, and I cant get around it with any of the suggestions here, and my host says they cant step down to cpanel 10

so to add code in how exactly should it look

the first line is:

<?php

so should it look like:

"#! /usr/bin/php" <?php

is it with or without the quotes?

then after this Im sure i still need to set up something for the forwarder right?

Ebonhand

cPanel 10 vs 11

Hi Red,

Your host doesn't need to step you down to cPanel 10, only switch your account to a cPanel 10 theme e.g "x" instead of "x3" - the theme itself handles the validation of the input, and the older themes use a single text entry input, rather than three different ones for different purposes

Kind regards,

Ebonhand

red

switching to cpanel 11 theme x did nothing for me

heres the bounced message im getting

Technical details of permanent failure:

PERM_FAILURE: SMTP Error (state 13): 550 5.0.0 ... User unknown

what am i doing wrong? I'd really like to see this working!

Uriel

i try pop3 its not working.....any idea

ggbig

cPanel 11 and pipe.php

Hi red i had the same issue with cPanel 11 and by changing the first line of pipe.php to get the Shebang (Hashbang) outside the php so it could be parsed correctly by the server was the main thing that got the piping working for me. My end result was:

Line 1: #! /usr/bin/php

Line 2: <?php

by doing this and re entering the email forwarder the server then automatically set the chmod permissions (764 on my server) on the pipe.php file for execution for me and the piping began to work immediately! Hope this helps all who have piping trouble on cPanel 11 :)

queen

Hi red i had the same issue with cPanel 11 and by changing the first line of pipe.php to get the Shebang (Hashbang) outside the php so it could be parsed correctly by the server was the main thing that got the piping working for me. My end result was:
Line 1: #! /usr/bin/php
Line 2: <?php
by doing this and re entering the email forwarder the server then automatically set the chmod permissions (764 on my server) on the pipe.php file for execution for me and the piping began to work immediately! Hope this helps all who have piping trouble on cPanel 11 :)

I tried this solution with the Line 1 and Line 2 as you suggest.

Here is the error message I got:

Subject: API Error(s)

Importance: High

Services not available!

any ideas?

queen

got email piping to work!

OK.

I finally got email piping to work in cpannel 11

I wish that the osticket folks would update the wiki

to include step by step to get this to work.

Here is what I did:

I chmod the file pipe.php to 764

put the lines in the file pipe.php to look like this

#! /usr/bin/php

<?php

THEN...I go to the admin pannel preference and

check the box to enable email piping!

Doh!

I know that it was an obvious thing I needed to do, but

when you are in the state of mind that things are not working

you do not always see the obvious.

Well I'm happy that it finally works

:) Christina

red

Christina

thanks for the post

can you please tell me how exactly you have your forwarded set up?

also what should Line 3 of pipe.php look like? did you make that adjustment to the newest file in the patch?

editing to add: what theme are you using in cpanel 11?

ggbig

piping help...

HI red here is my first three lines:

#!/usr/bin/php -q

<?php

/********************************************************

and here is my piping entry in cPanel Email Forwarders theme x3:

| /home/<STRONG><s>**</s>your_username_goes_here<e>**</e></STRONG>/public_html/help/api/pipe.php

let me know if this helps :)

red

thanks ggbig

i followed your example but it still doesnt work,

this time when i entered the forwarded as you had it it said this program needs to be executable and click here to fix. I had already changed permissions to 764 but i tried it anyway, nothing.

queen

my first three lines look like this:

#! /usr/bin/php

<?php

which is slightly different than the other post, as I have a blank

line. But that does not really matter.

I don't have the -q thing on my /usr/bin line

I do have my pipe.php set to 764

try it with

#! /usr/bin/php

and see if that works

queen

no spaces in the pipe.php file

I just called my hosting company and they said that

the first line of code should not have any spaces

(this is with cpannel 11)

#!/usr/bin/php

<?php

ggbig

Awesome

good to see we can all help each other get these settled, i applaude you all for the efforts :)

queen

Yes, that's the nice thing about forums!

So far all is good with my OS ticket installation. I just don't like that IE is buggy and that my customers have to use firefox.

cheers,

Christina

"The Shopping Cart Queen"

http://www.ShoppingCartQueen.com(http://www.ShoppingCartQueen.com)

peter

So far all is good with my OS ticket installation. I just don't like that IE is buggy and that my customers have to use firefox.

As far as I know we do nott have IE issues on client's interface. At least not that I know of...

red

MX Record

After having the developer check out the forwarder, and still not being able to use the email piping feature I wrote my host and got this reply:

The MX record currently points to another host - mx1.webexone.com. Any email sent to support@suchandsuchdomain.com would go to this server and not the host. As emails are not even getting through - I suspect the problem lies with this server.

is this some setting that gets configured with install of osticket??

Im confused as I created this email brand new for osticket, how do i fix this

dogli

How to make remote pipe work?

I have successfully implemented OSTicket on my production server. You can see it here: www.dealdigs.com/support(www.dealdigs.com/support). After comparing eticket, trellis and osTicket, I finally choose osTicket for its easy to set up and nice UI.

Being said that, the only thing remaining for me to to make pipe work. I have the same situation as Red does - my email server is hosted by Google Application. So, it means when I sent an email to support dealdigs.com, it goes to Google email server. So, I have to set up remote pipe. I know there are two scripts there for remote pipe, but where should we put it? if somebody have made remote pipe work, please kindly write something here.

Again, thanks for the excellent product.

gfdos.sys

Remote piping

This is another vote for instructions on how to use automail.php for REMOTE piping!

1. Where do we put it?

2. How do we schedule it to run to recieve new incoming mails on a remote server without pop3?

Gabe

peter

piping..etc.

Red,

The issue is with your MX records. Consult your host for help. osTicket doesn't change any mail settings.

dogli,

If you are using google apps then you can not use piping (remote or local). Your only option is POP3.

gfdos.sys,

I will put some instructions on the wiki when I get time. Remote piping is setup just like local piping. The script simply redirects the piped email via HTTP to osTicket pipe handler.

*Upload it to your mail server (remote host)...directory of your choice.

*Make sure it is executable

*White list the IP address of the remote host ( admin panel api settings )

*Set the pass phrase ( admin panel api settings )

*open the script and enter osTicket's url ( pipe interface) and API pass phase.

*Setup email forwarding ( see wiki and search the forum). It is same as setting up local piping.

tldagent

Consider opening the wiki - Piping problems

I will put some instructions on the wiki when I get time. Remote piping is setup just like local piping. The script simply redirects the piped email via HTTP to osTicket pipe handler.
*Upload it to your mail server (remote host)...directory of your choice.
*Make sure it is executable
*White list the IP address of the remote host ( admin panel api settings )
*Set the pass phrase ( admin panel api settings )
*open the script and enter osTicket's url ( pipe interface) and API pass phase.
*Setup email forwarding ( see wiki and search the forum). It is same as setting up local piping.

Please consider opening the Wiki so users can actually use it like a wiki is intended to be used. There are a lot of people looking for answers and it would be helpful to you and us both if we could collaborate the documentation within the Wiki. I know how not having enough time is.

If it's already open to registered members, my apologies but I can't seem to login to it.

Please consider.

Now, for my piping issues.

I've read each post in this thread and I'm using Cpanel 11. I've adjusted the 1st line of pipe.php.

Question 1

The thing is, my email piping is working but my customers are getting both a ticket created as well as a mail deliver fail. I'm perplexed.

Question 2

Secondly, when an email is sent from aol out of the UK, (for testing reasons), to my support@domain.com, the pipe isn't working at all. Getting the "API Errors" for alerts@domain.com. The content of the email simply states: Create Failed Name required I've started a thread about this (problem here).

Thank you!

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