Permissions structure - Add ticket

aszalacinski

I have done a search of the documentation and poked around looking for an answer but it doesn't appear it's possible.

Is there a way to turn off the ability of letting customers ADD new tickets? We still want them to be able to View and add comments, etc. but we want to disable the ADD functionality. Is there a way to do this?

Thanks,

Aarron

RBGE

It's more of a workaround than a solution, but you could add a ticket filter that rejects any ticket, and if desired, sends an auto response to the user telling them this (or update the 'Thank you' page to state this if it's a web request).