merge two departments

ramrajone

What is the best way to merge two departments, without having ticket info sending a notification to users

Has anyone done something like this?

Want to delete Dept. B email B@example.com and move all tickets to the Dept. A email A@example.com
The agent has access to both departments
What will happen to Help Topic?

Thanks in advance
using osTicket 1.10.4, I will upgrade to 1.12, once I clear some old stuff off it

pwned

If you want to merge two departments the best way is to temporary set as Default department Dept. A then delete Dept. B and all tickets from the deleted department should belong to Dept. A
To fix the help topic you need to send an update query in the database with the desired ID of the help topic.