Active Directory login after emailing a ticket

something_amusing

I've searched around a bit and couldn't find a good answer. Assuming you have a fresh new install, no users setup or tickets created. You have Active Directory login configured and working for Agents and Users. You have users emails in Active Directory. So, we have a user with no user account in osTicket, but they do have an AD account (with associated email).

Then lets say a user submits a ticket via email, because they like doing it that way. Then the next day they decide to login to the web portal (with their AD credentials) to submit a ticket. When they login on day 2, will they see their ticket they initially submitted via email?

I didn't know if during that initial ticket creation (from the incoming email) any lookup of the email address is done in AD.

ntozier

They should see their ticket... because the user account is created using their email address so assuming that the email address is the one in AD it was created with the same account that they just logged into.

I would recommend that you turn of registering accounts (unless your site is not internet accessible). And sync your users from AD to osTicket.

something_amusing

ntozier Thank you. I was hoping it wouldn't duplicate the users.

I probably will be turning off user registration (set to private I assume). Wanted to make one change at a time first so I don't have issues without a known cause. I assume with private the AD accounts will still be able to login?

ntozier

I'm not sure what you mean by duplicate users. Each user has one account.

something_amusing

ntozier Thankfully. I was worried it would setup one user based on their email, and a second user based on AD. No technical reason it couldn't, but thankfully its smart enough to know they are the same. So that works perfect.

I'm assuming I should open this in another thread, but turning off registration of accounts like you previously mentioned does cause an issue. It won't let AD users sign in since part of that is registering them (even though it pulls everything from AD). So I've had to leave it public for now.

---- EDIT: actually go ahead and close it since the original question is answered. As for the registration stuff, I'll just customize the pages and deal with those links and do some redirects.

ntozier

Thats why you sync users by exporting them from AD or software-mods's adsync [paid] plugin. ?

something_amusing

I'll look into that one. Thank you.