Variable %{ticket.id} in email template

mhustak

Hi,

I use Ticket Filter, and have define some Filter action.
One of them is send to email to define address, but i have problem to with one of the variable.
When in use for example %{ticket.id} in body email I have only string "Array" not value of this.

What I do wrong ?

Variables:Array Ticket ID (internal ID)
Array Ticket number (external ID)
email@gmail.com Email address
Test Full name
Problem na TEST server Subject
123456789 Phone number | ext
Array Status
4 Priority
Array Assigned staff and/or team
Array Date created
Array Due date
Array Date closed
Array Auth. token used for auto-login
Array Client’s ticket view link
Array Staff’s ticket view link

ntozier

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Environment details?
Version of osTicket?

mhustak

Sorry,

envi: RHEL 7.6
Software webserveru Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips mod_fcgid/2.3.9 PHP/5.6.40
Verze MySQL 5.5.60
Verze PHP 5.6.40
osTicket version: v1.10.4

ntozier

You are running an outdated version of osTicket. Please upgrade to 1.10.6 or 1.12 (current) and test again

mhustak

Sorry for late.

here is a email from osticket

Variables:
Array Ticket ID (internal ID)
Array Ticket number (external ID)
gc.zabbix@gmail.com Email address
Test Full name
TEST server Subject
123456789 Phone number | ext
Array Status
4 Priority
Array Assigned staff and/or team
Array Date created
Array Due date
Array Date closed
Array Auth. token used for auto-login
Array Client’s ticket view link
Array Staff’s ticket view link

EXPANDABLE VARIABLES

Array Help topic
Array Department
Array Assigned/closing staff
Array Assigned/closing team
OTHER VARIABLES

%{message} Incoming message
%{response} Outgoing response
%{comments} Assign/transfer comments
%{note} Internal note (expandable)
%{assignee} Assigned staff/team
%{assigner} Staff assigning the ticket
%{signature} Staff/Dept signature (selection)

Verze osTicket v1.12 (a076918)
Software webserveru Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips mod_fcgid/2.3.9 PHP/5.6.40
Verze MySQL 5.5.60
Verze PHP 5.6.40

ntozier

I'm not real sure what it is that you are trying to ask or show us.

mhustak

This is output

And i have use define in email o action filter this

Variables:
%{ticket.id} Ticket ID (internal ID)
%{ticket.number} Ticket number (external ID)
%{ticket.email} Email address
%{ticket.name} Full name
%{ticket.subject} Subject
%{ticket.phone} Phone number | ext
%{ticket.status} Status
%{ticket.priority} Priority
%{ticket.assigned} Assigned staff and/or team
%{ticket.create_date} Date created
%{ticket.due_date} Due date
%{ticket.close_date} Date closed
%{ticket.auth_token} Auth. token used for auto-login
%{ticket.client_link} Client’s ticket view link
%{ticket.staff_link} Staff’s ticket view link

And me question is why this variable %{ticket.id} Ticket ID (internal ID) not print correct value, but show type of value Array. When for example this %{ticket.email} Email address show correct value as gc.zabbix@gmail.com and not only type of value Array.

ntozier

Well you are running an ancient version so it could be a bug in that really old version.
What template are you using the variable in? (and is it a User or Agent template)
I would recommend that you upgrade to 1.12.