I want to add the total time spent in export CSV , anybody can help me how can i do this ?
You would have to create a form field for the time. Populate it. Add it to the export.
I want to add this field in CSV
Looks like you modified your osTicket to included a non-standard field and display of the field. You will have to modify your export to include it.
ntozier How many people have questions about time spent? have already thought it is very important for a tool with this to have all the information about time spend. Want to have a good tool to sell? add this feature.
It is a total time of time spent to each reply and It is store in ost_thread_entry -> 'time_spent'
@ducklinksys see https://github.com/osTicket/osTicket/pull/3231
