I want to create a small core modification that will auto-link / hot-link any order id's that are entered into the main ticket (and task). That way when a user has entered an order id that needs attention, I can hot-link right to the order in the admin of our store.
I can write the search and replace regex.
But I don't know where the output for this in the osTicket code.
Somewhere there is a function returning the data: return $ticket_content
Does anyone know where this is? And is the output the same for tasks or is this a different function and return? Ideally I'd like both tickets and tasks to be able to do this.
Thanks,
Neal