I do not see any date/time ranges. So I'm not real sure what you mean by it is wrong.
vidhi Here agent tab, assign count is high then ticket raised....
Tickets that have been assigned to either an Agent or a Team. The number reflects tickets that are manually assigned to agents or teams, claimed tickets, and tickets assigned from ticket filters/other auto-assignment rules.
Personally my assigned tickets is always higher than the number of tickets I open.
vidhi can you help me ticket count issues.
Not sure what you are asking here. What number are you looking for?