Hello,
The custom queues are great!
Could it be possible to add the hep topics as column that we could add in the view?
It's really interesting to view this information.
Regards
Hello,
The custom queues are great!
Could it be possible to add the hep topics as column that we could add in the view?
It's really interesting to view this information.
Regards
That is not a feature at this time.
We were able to add the Help Topic column to our open queue. We call our Help Topics departments though so we gave it a different name, but we set the Primary Data Source to Help Topic.