Can't post reply on Client Side

krgeron

Problem on version 1.11

krgeron

When creating ticket, no reply box appear, and the other reply is not showing

mremersaro

Buen día Krgeron, a mi me pasa algo parecido, el usuario que genero el tickets no puede ver las contestaciones que les hacen los agentes. (https://forum.osticket.com/d/93874-usuarios-no-ven-las-respuestas-a-sus-tickets/3)

No se si tiene que ver el tema de que el usuario no tiene correo electronico? fijate que solo tiene el @localhost, ya que tengo otros usuarios que si tienen mail y no tienen este inconveniente!?

Sera eso? Aguardo comentarios de los especialistas.

gracias

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?
Actual version of osTicket?

It looks to me like there is a problem with the email address on the users account.

Also I'm betting that there is a PHP error being logged since it just cuts off. Please consult your PHP error logs for any errors and post them.