Good Day To All,

Hopefully someone can direct me in the right path to this issue. I have searched a bunch of other forum entries with a lot of suggestions and very few people who come back to explain what worked ?

We installed osTicket through Softaculous. Every day we see this message. I assume it may have something to do with php...

We see the following quite often causing the issue:




Some supporting information:

After just now noticing memory_limit at 128M I have increased that to 512M. Might that be part of the problem? Will report back if I notice something different.

We tried PHP 7.0 but mail would not fetch and 5.6 osTicket would not even load anymore and 7.2 also causes the resources issues..

Any suggestions would be greatly appreciated!

have you contacted your hosting provider? The message clearly saying you ran into the resource limits of your hosting package, so find out what that is, is it memory, storage, CPU, etc...

Whats your hosting package's "cpu" speed?

I can tell you that I am running my webserver on a virtual with two (2) cores of a Intel Xeon E7-8837. On that I have 7 company sites, 1 program site, 4 instances of osTicket, 1 regional organization site, and an intranet site. My Avg processor load seems to bounce between 5% and 30%, this vm also runs the databases that drive 12 of those sites.

So at this point I think that your host speed limits you pretty severely... in an effort to get you to spend more money on a bigger hosting package.

Also you should really consider installing the software yourself. Why? Because when you use a 3rd party package installer like that who knows what they did to it.

Hi Guys,

Its a small account, dedicated 1 vCPU 2.4GHZ, 1GB memory, 1GB PHP limit. The osTicket install is stock except the file storage plugin just loaded. If we have 2 agents checking tickets that would be a lot and maybe 5-10 tickets added in a day would also be alot.. For what we are asking of the system we figured this account would be enough..

From the screenshots above it seems we are running into CPU and Memory limits...

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