Creating a ticket on behalf of several users

ayomikunjude · Apr 5, 2019

I'm looking at creating a single ticket and being able to attach many users to it (This is different from the way collaborators work.). It creates several ticket instances according to the numbers of users included, which means i will be able to attach several users just like the collaborators form.

For instance, i create 1 ticket on behalf of 10 users (attaching their names to it), then it generates 10 different types of tickets, with each belonging to different users.

Is there anyway to do this at the moment?

ntozier · Apr 5, 2019

What you describe sounds like opening 10 tickets for 10 users...
Not opening a single ticket for 10 users.

I would either use 10 collaborators on a single ticket personally, or open 10 tickets (1 per user).

ayomikunjude · Apr 8, 2019

"I like the idea of a new type of ticket (issue) that would be sort of like a mega ticket. Which could be used for a combine multiple tickets into a single issue" - one of your comments from github (https://github.com/osTicket/osTicket/issues/1225#issuecomment-169538401)

I think this quote up here explains what i'm looking out for better.

ntozier · Apr 8, 2019

This is not something that is in osTicket at this time. I would recommend making a feature request at github.

https://github.com/osTicket/osTicket/issues/new

put [feature request] at the beginning of the subject.

Creating a ticket on behalf of several users

Aayomikunjude

ntozier

Aayomikunjude

ntozier