Check Ticket Status with email links verification show HTTP 500 error

ichtus · Apr 3, 2019

osTicket 1.11
PHP 7.2
Centos

PHP Fatal error: Uncaught Error: Call to a member function sendAccessLink() on null in /directory/login.php:93\nStack trace:\n#0 {main}\n thrown in /directory/login.php on line 93

checking and try with email that's new (to make sure this is user email not agent). it still shown error, last time remember test feature in 1.10 but with php 5.6

after searching there is reference from https://github.com/osTicket/osTicket/issues/4243
but it inform that error shown f the email is already used in agent email

ntozier · Apr 3, 2019

Webserver?
Steps to replicate issue?

lewi · Apr 3, 2019

ntozier webserver apache, centos 7.6 with latest update and php 7.2 from remi repo.

step to reproduce:
1. create new ticket, with cc email Gmail personal as collaborator
2. accessing front web page to check ticket status, enter email and no ticket
3. browser show error HTTP 500
4. check in Apache error log show error as above (in the first message)

KevinTheJedi · Apr 3, 2019

@ichtus @lewi

Here ya'll go:
https://github.com/osTicket/osTicket/pull/4828

Cheers.

lewi · Apr 3, 2019

KevinTheJedi tested and now it works in osticket 1.11. thankss (y)

KevinTheJedi · Apr 4, 2019

@ichtus @lewi

Update:

You need these two pull requests instead:
- https://github.com/osTicket/osTicket/pull/4828
- https://github.com/osTicket/osTicket/pull/4829

Please undo the last changes you made and apply the above fixes instead.

Cheers.

lewi · Apr 15, 2019

KevinTheJedi Thanks and noted, just to need to apply this fix
- https://github.com/osTicket/osTicket/pull/4829

as before already the same:
quoted:
Here ya'll go:
https://github.com/osTicket/osTicket/pull/4828