500 server error on logout

rotelocke

Hi all

We updated to 1.11 from 1.9.15 recently. While the update went through smoothly we did encounter a weird error: when staff logout from the system the server throws a 500 error.
Neither system nor server logs show anything suspicous. Can anyone point us towards a possible cause?

osTicket-Version v1.11 (d4e240b)
Server-Software Microsoft-IIS/7.5
MySQL-Version 10.1.17
PHP-Version 7.2.16

rotelocke

Maybe worth also mentioning that we upgraded PHP from 5.6 to 7.2 - maybe a connection there? A missing or wrong configuration that could cause such an error?

ntozier

I'd recommend that you take a look at the PHP or IIS error logs and see what the actual error being thrown is and post it here.

mlake

I had the same issue as well for osTicket-Version 1.11 and when I took a look at logout.php there was a TODO that said and I quote, "Stop doing this starting with 1.9 - separate session data per app/ panel". Under that comment, session was being unset and then destroyed, so I commented both out and now it works fine. I'm hoping that's the correct approach!

ntozier

I run 1.11 and do not have those lines commented out and do not get a 500 error when I log out.

mlake

Interesting! If this may cause a difference I am also using:
php v 7.1.4
IIS v 7.5
MySQL v 10.1.22

ntozier

This is my setup.

I also ran php 7.0.30 and 5.6.12.