Custom Filter

mbarbaro

Hi,
I'd like to create a custom filter which should reject tickets if coming with a particular "Cc" email.
The predefined filter works with "to and cc" and doesn't let me work only with "cc".
Is there a kb/procedure to define a custom filter working only with CC?
Which OsTicket program files should be impacted?
Thanks
Marco

KevinTheJedi

@mbarbaro

Which OsTicket program files should be impacted?

This is something you'll have to look into yourself. Start with include/class.filter.php.

Cheers.

mbarbaro

Hi,
I found this part of code but cannot find 'Email Meta-Data' in other sources:

static $match_types = array(
/ @trans / 'User Information' => array(
array('name' => / @trans / 'Name',
'email' => / @trans / 'Email',
),
900
),
/ @trans / 'Email Meta-Data' => array(
array('reply-to' => / @trans / 'Reply-To Email',
'reply-to-name' => / @trans / 'Reply-To Name',
'addressee' => / @trans / 'Addressee (To and Cc)',
),
200
),
);

Do you know which should be the next file to look at?
Is it "class.mailparse"?
Thanks!
Marco