Hi,
I'd like to create a custom filter which should reject tickets if coming with a particular "Cc" email.
The predefined filter works with "to and cc" and doesn't let me work only with "cc".
Is there a kb/procedure to define a custom filter working only with CC?
Which OsTicket program files should be impacted?
Thanks
Marco
Which OsTicket program files should be impacted?
This is something you'll have to look into yourself. Start with include/class.filter.php.
Cheers.
Hi,
I found this part of code but cannot find 'Email Meta-Data' in other sources:
static $match_types = array(
/ @trans / 'User Information' => array(
array('name' => / @trans / 'Name',
'email' => / @trans / 'Email',
),
900
),
/ @trans / 'Email Meta-Data' => array(
array('reply-to' => / @trans / 'Reply-To Email',
'reply-to-name' => / @trans / 'Reply-To Name',
'addressee' => / @trans / 'Addressee (To and Cc)',
),
200
),
);
Do you know which should be the next file to look at?
Is it "class.mailparse"?
Thanks!
Marco
