Hi ntozier, i see that within the ticket filters and i understand that they would only take effect at the opening of the ticket, but is it at all possible to to copy the email properties from the ticket filter and create a similar are in the queue conditions area, in the example below i have went to Ticket Queues - Manage Custom Queue - Access Forms / Open / Access Request
so this area recognises changes to the already setup ticket and runs a set task such as making text bold or highlighting it, so would it be possible to add an email when when X=Y function to this or is what i'm suggesting a development or plugin problem or even possible at all.
