Cron not pulling emails

bman36

Hello,

I've followed a lot of different posts on here trying to get the cron.php to load our emails using the scheduled crontab scheduler.

The job is executed as noted in the DEBUG logs, but it doesn't appear to do anything. If I turn on AutoCron setting it does process the emails in.

When I look in the DEBUG logs I see this for the Cron job: "Cron job executed []", but for the AutoCron it includes the user "Mail fetcher cron call [support]". Is this the expected log result? Is there a way to add more logging so we can see what it's actually doing?

To me, it appears the job is being called/executed based on that log, but just doesn't appear to do anything.
If I run this at a SSH shell should that also return any results?

Thanks,
Brandon

ntozier

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Environment details?
Version of osTicket?
cron settings?
Admin panel -> Emails -> Settings: is Email Fetching enabled?
Admin panel -> Emails -> Emails -> the email address: under Fetching Email via IMAP or POP is Status enabled?

bman36 Is this the expected log result? Is there a way to add more logging so we can see what it's actually doing?

Yes, that's all I see in my instances. Setting Default Log Level to DEBUG is the highest level of logging that you can do in osTicket.

I imagine that you could check your mailservers logs. Or you could alter the core source files to log more stuff (I've never tried to do that so I wouldn't know where to start).

As a side thought, are you using the recommend Move to Folder setting? If the emails are being moved then they are being fetched.

bman36 If I run this at a SSH shell should that also return any results?

Nope.