As active the other states ??
I only have open and closed
What osticket version are you using?
You can add "states" from admin area -> Manage -> Lists
remalia I thought I could use the stock. add some and it works !!!
In Osticket 1.11 with PHP 7.2, it will not let you edit the lists.
it stays in loading without errors in PHP log.
make the changes directly in the base.
@ntozier This thread can be closed.
(in his best cyclone impersonation) "By your command"