Server Information

osTicket Version v1.11 (7b1eee8) — Up to date
Web Server Software Apache/2.4.18 (Ubuntu)
MySQL Version 5.7.25

PHP Version 5.6.39-1+ubuntu16.04.1+deb.sury.org+1

One of my departments has multiple mailboxes.

Sometimes end-users send in an email and CC all the other mailboxes as well.

This creates duplicate tickets of the same email.

I noticed when this happens the ticketing system will put a message down below along the lines of "SYSTEM Referred this to XYZ department", and it will then also add that department as a "Collaborator".

So I was trying to build a search filter to pull up all these duplicate tickets so we could handle them accordingly.

Conveniently I saw one of the search criteria available is "Collaborator Count".

Awesome.

I built the filter asking it to search for all tickets with a collaborator count greater than 1.

But it returns no results, and it also sorta glitches out. See pictures below:

This is my search filter/criteria.

You can see here it doesn't build/format the page correctly, there's ghost text on the left of what should be the drop-down menu of the Search menu.