Plugin Responder

alexbuckland

Hi,

I have installed the responder plugin from:

https://github.com/clonemeagain/osticket-plugin-responder

Which allows different "out of hours" replies, it replies to the ticket, the ticket is marked as such, and staff get an email notifying them the OOO response was sent - but the client or ticket opener does not receive this OOO reply.

Anyone else had this issue?

Thanks,

osTicket Version v1.11 (d4e240b) — Up to date
Web Server Software Apache
MySQL Version 5.6.40
PHP Version 7.1.27

ntozier

You would want to contact the author for support of this 3rd party plugin.

alexbuckland

Thanks. I have reached out....

Grizly

Hey chief, best to use the issues queue on the plugin, I'm swamped right now but will check it wenn I can.