Hi, is it possible that, if the agents open/create a new ticket for the user, the ticket will automatically assigned to the ticket creator and to their team without selecting (Select an Agent OR a Team). I'm using version 1.10.5
any idea will be appreciated.
TIA.
osTicket V.1.10.5 Auto-Assign Ticket to the ticket creator (Agent Panel)
They would have to select themselves under the Assign To field.