Issue Details not disabling

jtejada2983

Hi,

I disabled Issue details in form page and is still showing up. is there any additional steps to disable it i need to do?
I am currently on 1.11

thank you

ntozier

Disabling "Issue Details" on a Ticket Details form will disable it for the creation of new tickets.
It will not subsequently go back and disable it on existing tickets.
You would also probably need to change the visibility settings to suppress it on existing tickets.

While the devs say that it can be disabled (as of 1.10), I do not recommend doing so.

jtejada2983

Looking further into the issue. When Disabling any form field I create or is by default in the form originally. The form field is still visible to view and enter information in even though it is disabled and would assume not be able to view on the client side of the system. So its not just the Issue details that is acting this way but all the fields also.

Thank you for all your help and appreciate everything you do for all of us here in the forums.