Since the upgrade to 1.11 the system is creating this message. Why and what is the meaning of it?
Couldn't tell you, I have never seen that. Are you running some 3rd party plugins? Custom themes (mods)? Other custom mods?
We have some plugins:
Try disabling them and see if the behavior stops.
@CD001
Yea...the system shouldn't be creating tickets from threads...only agents are allowed to do this. We added this in v1.11 as a thread entry action but the system does not have access to do this. It must be a plugin or some customization in the way.
Cheers.
Oke thanks maybe an agent did this. I will wait a few days to see what happens. Thanks!