Admin Panel Showing as 'Up to Date' but it not?

jtec

Hi there!

I have just managed to get OSTicket v1.10.4 working well.

Using the following setup:

Ubuntu 18.04 LTS
Apache/2.4.29 (Ubuntu)
MySQL 5.7.25
PHP 5.6

However, I have just checked online and found there are updates either in version 1.10.5 or up to 1.11

My Admin panel is showing as up to date but this is clearly not the case. Is there something I am missing? I have read the upgrade guide but this has pointed me to the automatic update script which is what I thought this was?

Cheers in advance
Josh

ramrajone

jtec
I had reported, it may be DNS not pointing on an osTicket new version
https://forum.osticket.com/d/93591-not-showing-upgrade-available

ntozier

1.10.4 mistakenly reports that it is up to date. I've reported it to the devs.

To upgrade you download the new version from the osticket.com/download and you upload it to your server.

Here is a tutorial I wrote:
https://tmib.net/upgrading-osticket-1-10-x-to-current-1-11-0/

jtec

Ok great, thanks both for your quick responses.
Josh

ntozier

Very welcome. I'll close this thread as they told me that it is known.