Any way to get grammerly working with osticket?

shimsim

Not a very important issue, but Grammarly does not seem to work on the agent response panel. It would of course be helpful because it does help with spotting grammar mistakes. If you switch to HTML mode, then the Grammarly popups start to work, I have attached a picture for reference.

TheDeadGuy

Just to help point someone in the right direction.

The text area does not conform to the size requirements of grammarly

"$0.clientWidth > 301 && $0.clientHeight > 38"
command from
https://support.grammarly.com/hc/en-us/articles/115000090392-I-do-not-see-the-G-icon-on-a-certain-web-page-or-in-a-certain-text-field-but-see-it-on-other-web-pages-

KevinTheJedi

@TheDeadGuy

That is incorrect as this is my tests:

The real reason is because Redactor (the 3rd party text editor we utilize) is not an actual textarea field. Instead it's a div overlay and Grammarly only detects textareas and actual text fields. Once you click the HTML button on Redactor it switches to the textarea as that's where the plain-text (rendered HTML) is stored ergo that's why this works. The only way to fix this is to use a different text editor that uses an actual textarea field. We have plans for new/updated text editor in near future versions so please stay tuned.

Cheers.

shimsim

great! thanks for the explanation ?

mbrctv

fixed in v1.14

shimsim

Yes, can confirm its working now 👍️