[resolved] Print/PDF Causing HTTP Error 500

TheDeadGuy

Hi,

I have upgraded to our systems to version 1.11.
We currently have php 5.4

When trying to print a ticket it is showing us a page with HTTP error 500.

I checked the error_log for the server and it has the following entry for this error.

[Wed Mar 06 14:51:48.033417 2019] [:error] [pid 11926] [client 192.168.3.128:64635] PHP Parse error: syntax error, unexpected 'function' (T_FUNCTION), expecting identifier (T_STRING) or \\ (T_NS_SEPARATOR) in /opt/osticket/upload/include/mpdf/vendor/myclabs/deep-copy/src/DeepCopy/deep_copy.php on line 5, referer: https://helpdesk/scp/tickets.php?id=5476

We have a test server which also has OSticket running. and it too is behaving the same.

We are using centos 7 as the operating system. I've tried to upgrade PHP but in the past it has caused issues where emails were not sending from osticket from version 5.6 and a lot of required packages/dependencies were not installed.

I have tried to update our test server again to a higher version of php but it doesn't seem to be working. Is php version what could be causing the issue? is there a way to make mpdf work with 5.4?

Thanks

ntozier

TheDeadGuy Is php version what could be causing the issue?

osTicket 1.11 technical requirements is PHP 5.6+.

TheDeadGuy is there a way to make mpdf work with 5.4?

MPDF is a third party product that is used by osTicket.
It appears to be maintained here:
https://github.com/mpdf/mpdf
This sounds like a question for them.
Or if it isn't then I honestly do not know the answer.
I also imagine that you would have change how osTicket interacts with MPDF to get it to work.

TheDeadGuy

Hi Ntozier,

I'll do some tests on our test server and have a look.

On setup, it says 5.4 is ok. maybe worth putting an exclamation mark and inform installers regarding printing issue?

ntozier

The FAQ says 5.6+
https://osticket.com/faq/

Maybe the upgrader needs to be updated.