Hi there,

We're using osTicket with following setup:

However I ran into the problem that attachments aren't getting sent. Specifically when another agent responses in a ticket and attaches a file, the e-mail will contain no attachment. I've tried using the %{message.files} variable but that doesn't work.

Does anyone have any suggestions?

If you need more info about my setup please let me know thank you.

Greetings,

Rick

How are you handling attachments?
in the database?
the filesystem plugin?

Agent emailed responses are not sent to the end user... so... they definitely wouldn't get any attachments.

    ntozier Attachments are put in the database.

    I can add attachments to internal notes, the update of the internal notes get emailed to the agent holding the ticket at that given moment.

    Why are the attachments not send with them..?

      It is not a message so %{message.files} would not work.

      It is a note so try %{note.files}

        ntozier

        That made sense. I tested it and it worked. Thanks for your help.

          ntozier changed the title to [resolved] Attachments not getting send in agent templates.
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