Hi,
Some of our clients have multiple sites. We would like to add the address of each site to organization, and users associated with each site.
So when one of the users launches an error, the site is updated in the ticket.. also, the agent can update the site information in a particular ticket.
Is there any such mods already available?
If not, any pointers/documentation how to write this modification/customization?
Thanks,
You shouldn't have a problem adding users with different domains to a single organization.
But I'm not sure what you mean by wanting to add multiple sites to an Organization. Do you mean when you create New Organization that you want the website field to have more then one domain? If you do then you have control over the Website field by going to Admin panel -> Manage -> Forms -> Organization Information.
You can change the Type to Long Answer.
You cannot have opening a ticket update this field however. It's organization information and can be edited by people with privs to update it.
You can always add a field to Ticket Details for the site(s), that Agents can fill in when a ticket is opened, or editable on existing tickets.
Hi ntozier,
Thanks for the reply.
By "multisite" - I mean that the client of the MSP might have multiple office locations. For example, Client Company A has an office located in Melbourne, Australia with office employees A,B,C and D, and one office in Sydney, Australia with employees F,G,H.
So when G raises a ticket, the ticket automatically shows the location of the ticket as Office Location Sydney.
You can create a custom field where the user supplies what office they are in to open a ticket.
