Ticket filter not adding Internal note ?

AllanKikker

Hello dear osticket users ! ?

I've been happily using the software for our agency for the last five years.
We're currently using Osticket is v.1.10.4 with php 7.0.33

This morning, I wanted to put a "workflow" in place to attach a "todo list" to specific tickets.

I figured out that a proper ticket filter with an internal note would do the trick.
But to my surprise, the internal note is not added to the ticket (trigger works fine though as ticket goes to the correct department ).

See screencast for config of the filter + result of the filtered ticket).
https://www.screencast.com/t/USYsxvuwm

Am I missing something ?
Do you have any other suggestion to implement this ? (seems tasks could do the trick but I couldn't find a solution to create and attribute them automagically).

Thank you very much for your help !

Regards,
Geoffrey

KevinTheJedi

@AllanKikker

Do you mean Internal Notes from the Internal Notes tab are not being added to the tickets? If so, this is strictly internal to that specific filter, it has nothing to do with the filter actions. Essentially, it's a place to leave notes about the filter, not for the filter to utilize.

Cheers.