[resolved] Post reply does not appear

antrouss

Hello!
We have installed the new version of OsTicket (v1.11) on our server. We had an old database, so we triggered update database from OsTicket. Everything has gone fine, except from one thing. The tickets do not have "Post Reply" tab on them, they just have "Post Internal Note". I searched in the settings, but couldn't find anything that fixes it. Does anybody know any possible fix?
I attach a screenshot too.

Thank you in advance!

ntozier

Check the Role for the agents.
Admin panel -> Agents -> Roles -> your role.
Click on the Permissions tab
Is Post Reply checked?

antrouss

Ok! That fixes the issue.
Thank you very much!

ntozier

Very welcome. I'll mark this as resolved and close the thread.

Please feel free to open a new thread if you have another question.