I had a top-level FAQ Category (catID=1) with 17 FAQs in it.

There was one subCat with 2 FAQs in it.

/kb/index.php reported 68 total FAQs for that category (according to the code, it is supposed to be the sum total of FAQs in that category's tree). The entire DB does not have 68 FAQs, there are only 56 total.

As soon as I moved the 2 FAQs from the subCat to the parent Cat, the count read correctly at 19.

osTicket Version v1.11 (7b1eee8) — Up to date
Web Server Software Apache
MySQL Version 10.1.38
PHP Version 7.2.15

a year later

This thread is for a version of osTicket that is end of life.

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