It is the same situation as in this threads:
https://forum.osticket.com/d/93470-solved-tickets-created-from-email-have-status-0
https://forum.osticket.com/d/93487-new-tickets-not-being-created-from-email
In the mailbox, the letter is processed normally
I didn't put any filters. In version 1.10.4 (5) works successfully (I would like to use the version with queues).
Tickets don't get in line. By the way, the numbering clearly fails.
table ost_ticket
Set DEBUG level and got errors in the logs.
System Events
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Feb 20 13:06:34 ost apache2: PHP Warning: array_key_exists() expects parameter 2 to be array, boolean given in /var/www/html/osticket/upload/include/class.translation.php on line 419
Feb 20 13:06:34 ost apache2: PHP Warning: include(): Failed opening '' for inclusion (include_path='./:/var/www/html/osticket/upload/include/:/var/www/html/osticket/upload/include/pear/') in /var/www/html/osticket/upload/include/class.translation.php on line 565
Feb 20 13:06:34 ost apache2: PHP Warning: include(): Filename cannot be empty in /var/www/html/osticket/upload/include/class.translation.php on line 565
Feb 20 13:06:38 ost apache2: PHP Warning: array_key_exists() expects parameter 2 to be array, boolean given in /var/www/html/osticket/upload/include/class.translation.php on line 419
Feb 20 13:06:38 ost apache2: PHP Warning: include(): Failed opening '' for inclusion (include_path='./:/var/www/html/osticket/upload/include/:/var/www/html/osticket/upload/include/pear/') in /var/www/html/osticket/upload/include/class.translation.php on line 565
Feb 20 13:06:38 ost apache2: PHP Warning: include(): Filename cannot be empty in /var/www/html/osticket/upload/include/class.translation.php on line 565
Feb 20 13:07:31 ost apache2: PHP Warning: array_key_exists() expects parameter 2 to be array, boolean given in /var/www/html/osticket/upload/include/class.translation.php on line 419
Feb 20 13:07:31 ost apache2: PHP Warning: include(): Failed opening '' for inclusion (include_path='./:/var/www/html/osticket/upload/include/:/var/www/html/osticket/upload/include/pear/') in /var/www/html/osticket/upload/include/class.translation.php on line 565
Feb 20 13:07:31 ost apache2: PHP Warning: include(): Filename cannot be empty in /var/www/html/osticket/upload/include/class.translation.php on line 565
Feb 20 13:07:42 ost apache2: PHP Warning: array_key_exists() expects parameter 2 to be array, boolean given in /var/www/html/osticket/upload/include/class.translation.php on line 419
Feb 20 13:07:42 ost apache2: PHP Warning: include(): Failed opening '' for inclusion (include_path='./:/var/www/html/osticket/upload/include/:/var/www/html/osticket/upload/include/pear/') in /var/www/html/osticket/upload/include/class.translation.php on line 565
Feb 20 13:07:42 ost apache2: PHP Warning: include(): Filename cannot be empty in /var/www/html/osticket/upload/include/class.translation.php on line 565
yaigor As far as I'm aware, everyone else who reported this issue was able to fix it by making the following change to include/class.search.php (it worked for me too!) - https://github.com/osTicket/osTicket/issues/4720#issuecomment-463244830
Trying this solution: https://github.com/osTicket/osTicket/issues/4720
Great, that helped. It worked!
--- a/include/class.search.php
+++ b/include/class.search.php
@@ -960,7 +960,7 @@ class SavedQueue extends CustomQueue {
}
static function clearCounts() {
- if (function_exists('apcu_store')) {
+ if (PHP_SAPI !== 'cli' && function_exists('apcu_store')) {
if (class_exists('APCUIterator')) {
$regex = '/^counts.queues.\d+.' . preg_quote(SECRET_SALT, '/') . '$/';
foreach (new APCUIterator($regex, APC_ITER_KEY) as $key) {