Hi,
I just moved my ticket system to a new server running debian 9 with PHP 7.2
Using the new version 1.11.x stable, everything seems to work fine, but the problem I am facing is, that attachments can not be added by drag & drop, only by manual selection.
Tryed Chrome, Firefox and Safari
Attachments get stored to the filesystem
Any idea what could be the issue and where to check for maybe some errors?
Screenshot with my configuration is attached...
drag and drag images has always been wonky, I always use the manual selection.
There are a number of threads on github about this:
https://github.com/osTicket/osTicket/issues?utf8=%E2%9C%93&q=is%3Aissue+is%3Aopen+drag+images
This Treads are no solution.
I had the same problem.
Cause:
The new jquery library 3.1.x doesn't support any more
jQuery.event.props.push("dataTransfer");
so the developer removed this line in ./js/filedrop.field.js on Line 295
But they forgot to change a variable, which appends on it.
So change the variable on function drop(e), to find on line 362
function drop(e) {
if( opts.drop.call(this, e) === false ) return false;
if(!e.dataTransfer)
return;
files = e.dataTransfer.files;to
function drop(e) {
if( opts.drop.call(this, e) === false ) return false;
if(!e.originalEvent.dataTransfer)
return;
files = e.originalEvent.dataTransfer.files;Now, drag and drop schould work again...
@KevinTheJedi Thank you for the hint.
Thanks a lot
This actually solved the problem, after I changed the file filedrop.field.js like here:
https://github.com/osTicket/osTicket/commit/0ef7cc1aaccc4732d59e9062ef71f1135187b512#diff-ea12d80a40edec3972149d9d75806f16
