@ramrajone @ntozier
I have good news!
if i manually run the bat file here:
it works! mails are fetched!
So osticket settings are fine! the problem must be the windows task scheduler!
UPDATE1:
can windows task scheduler run the batch file every minute? or is 5 minutes the minimum?
UPDATE2:
right now to bypass windows task scheduler i've installed "z-cron" software to schedule the "fetch email task" end it's works great! the mails are fetched! but 5 minutes is the minimum time lapse, so between two replyes there are 10 minutes......i'm looking for something faster...
UPDATE3:
i found "advanced task scheduler" and it's better, now everything works great as i want!
we can close! thanks to all!