osTicket Version v1.11 (d4e240b) — Up to date
Web Server Software Microsoft-IIS/8.5
MySQL Version 10.3.12
PHP Version 7.2.7

Just noticed that if i claim a ticket by being the first person to respond, it will show under the new "Assigned to me" Queue, but the queue still says there is 0 tickets in the queue.
If i pick up a ticket by claiming it, it will show as 1, as it should.

Anyone else have this behaviour?

6 days later

@billy

Have you given it a second or two to update itself? All the counts are cached and can take a few minutes sometimes to update. Try logging out and back in or try clearing your cache and log back in to see if the counts update.

Cheers.

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