Hi all,

I upgraded our osTicket installation to 1.11 last night, and today have noticed that new emails being sent by our users are not creating new tickets. The cron job is still running and the emails are being picked up from the mailbox, but nothing is appearing in the Open Tickets queue. I'm running Apache with PHP 7.2, and this was all working beforehand (yes, even with PHP 7.2 on osTicket 1.10.4 ? )

I notice that if I search for the ticket by name it appears in the results, but clicking returns an error about an invalid ID

The information logs in osTicket don't mention anything since the upgrade, and I can't see anything in the Apache logs to idicate an error. Oddly enough, replies to existing tickets are still working.

Before I start reverting things back to 1.10.4, does anyone have any idea what I could look for to sort this?

Thanks

Looks like I need to search a bit better before posting questions. This seems to be identical to https://forum.osticket.com/d/93470-tickets-created-from-email-have-status-0/12 in that new tickets are being entered into the DB with a status_id of 0

Our users were starting to get a bit tetchy about lack of replies to their tickets, so I've had to revert back to 1.10 ? If anybody has any ideas I can try to look for sources of this error, I can always clone the server and upgrade the clone.

Thanks

I just reattempted the upgrade, but this time performing a 'clean' install as suggested in https://forum.osticket.com/d/93470-solved-tickets-created-from-email-have-status-0 but unfortunately encountered exactly the same error. (I say 'clean' as I can't delete my database, so it's only every file, including plugins, that I removed).

I notice the system logs have a couple of (task pending) entries though, shown below. Should I worry about these??

Thanks.