Hi all

We have been using osTicket since 2012, and probably been lucky that none or the users sending in tickets had special signatures. Now we have a users with ● in his signature. And this seems to get messy in the ticket system. When the mail is loaded (fetched) it looks like this,

쇠鯖曝溢鑿治瑃咀昌猥奬次樟訊艇湞擲薪者陀醫曝溢鑿節瑃咀昌猥奬次樟訊艇湞擲薪者湞鳶愼븝連芋罌曝溢鑿怠瑃咀昌猥奬次樟訊艇湞擲薪者湞鳶愼빕綎深曝溢鑿蔗㉾諦齊昌猥奬此樟訊艇湞斥薪孜湞鳶愼껐객굉碇漿曝溢澯㉾諦齊判探搭綎影同瑙챠搖漿눗♥쇠齬堊쇳淹搖替嚴築治▣禎輒塼騰釣薪塼蘖玔輒慓搖漿燼釗暢玔懿索森떠괸국막♥쇳淹翟張숱헌赤賑剃地薪塼蘖玔♨芋瓆蒼厭鯉進굘ⓩ雩輒鎭張昻

Are there anything we can do, I tried to strip the signature one by one and realised that it was this ● causing the issue.

Thanks

1.6? If I remember correctly that was released in 2010. It's ancient and hasn't been supported for a few years now. If I remember correctly there was a couple email bugs related to email back then. You could try looking for the issue reports on github.

1.7 issues were here:
https://github.com/osTicket/osTicket-1.7/issues

1.9 has this one:
https://github.com/osTicket/osTicket/issues/1475

You might be able to find a fix. Or you could upgrade.

Thanks.

Yeah I know, we are a version or two behind ?

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